Orders placed before 14:00 China Standard Time (GMT+8) on a business day are picked, packed and handed to the carrier the same day. Orders placed after that cut-off ship the next business day. You will receive a tracking number by email as soon as the parcel is scanned by the carrier.
These are typical transit times after dispatch and exclude customs clearance. Delays can occur at customs, particularly for bulk shipments. We provide all commercial invoices and packing lists required for clearance.
Import duties, VAT and any customs brokerage fees are the responsibility of the recipient and are not included in our prices. If a parcel is refused at customs, the return shipping cost is deducted from any refund.
Unopened, undamaged packs may be returned within 30 days of delivery for a refund of the purchase price. Contact us at [email protected] before returning anything so we can issue return instructions and a reference number.
We cannot accept returns on opened sterile packs, opened PPE boxes, or any item that has been used, because we cannot verify its condition. If an item arrived damaged or is not what you ordered, send us a photograph within 7 days and we will replace it or refund it in full, including shipping.
If tracking shows no movement for 10 business days, contact us and we will open a carrier investigation. If the parcel is confirmed lost, we reship at our cost or refund in full.
Email: [email protected]